Privacy Policy

Information We Collect

We gather information that enables us to deliver a secure and personalised gaming experience. When you create an account or make a transaction, we collect personal details including your full name, date of birth, email address, residential address, telephone number, and government-issued identification documents required for verification purposes.

In addition to information you provide directly, our systems automatically record technical data such as your IP address, browser type and version, operating system, device identifiers, pages visited, time spent on the site, and referral sources. Payment information is collected only to the extent necessary to process deposits and withdrawals through our approved financial partners.

Cookies and Tracking Technologies

Our platform employs cookies, pixels, and similar tracking technologies to maintain your login session, remember language and currency preferences, analyse site performance, and deliver relevant promotional content where consent has been given. You may adjust your cookie settings through your browser; however, disabling certain cookies could limit functionality of the website.

How We Use Your Information

We use the collected data to create and manage your gaming account, process financial transactions, verify your identity and age, prevent fraud and money laundering, comply with regulatory obligations, improve our services, and communicate important updates or promotional offers when you have opted to receive them.

Internal analysis helps us understand player preferences, detect unusual activity, and enhance the overall security and user experience on our platform. All marketing communications include a clear option to unsubscribe at any time.

Sharing and Disclosure of Information

We do not sell your personal information to third parties. We may share data with trusted service providers who assist in operating our business, including payment processors, identity verification agencies, customer support platforms, and licensed gaming auditors. These partners are contractually obligated to maintain confidentiality and use the data solely for the purposes we specify.

Disclosure may also occur when required by law, court order, or regulatory request from Canadian or international gaming authorities. In the event of a business transfer or merger, your information may be passed to the new operator under the same privacy standards outlined here.

Data Security and Retention

We implement industry-standard technical and organisational measures to protect your personal information against unauthorised access, accidental loss, misuse, or alteration. These include encryption of sensitive data, secure servers, regular security audits, and restricted staff access on a need-to-know basis.

Personal information is retained only for as long as necessary to fulfil the purposes outlined in this policy or to meet legal and regulatory record-keeping requirements. Once no longer needed, the data is securely deleted or anonymised.

Your Rights and Choices

You have the right to access the personal information we hold about you, request corrections to inaccurate data, ask for deletion of your information where permitted, withdraw consent for marketing communications, and object to certain processing activities. To exercise any of these rights, simply contact our customer support team with sufficient identification.

We will respond to your request within the timeframes required under applicable Canadian privacy legislation. Please note that exercising certain rights may result in the closure of your gaming account or limitation of our services.

International Data Transfers

Some of our service providers are located outside of Canada. When personal information is transferred to other jurisdictions, we ensure appropriate safeguards are in place through contractual agreements that meet or exceed Canadian privacy standards.

Changes to This Privacy Policy

We may update this policy from time to time to reflect changes in our practices, technology, or legal requirements. The revised version will be posted on this page with an updated effective date. We encourage you to review the Privacy Policy periodically so you remain informed about how we protect your information.

By continuing to use our website and services after changes have been posted, you acknowledge acceptance of the updated terms. If you have any questions regarding this Privacy Policy, please reach out to our support team through the live chat or email address listed on the website.